Inbox Placement Problems
Diagnose spam folders, promotions tabs, and missing inbox placement.
- Reading time:
- 8 min
- Difficulty:
- Intermediate
- Estimated duration:
- 8 min
- Prerequisites:
- Inbox Placement
- Last updated:
- 2026-07-17
- Author:
- Empire
Prerequisites
Related Learn Articles
Related Problems
- Gmail spam folderMail authenticated for your domain is accepted by Gmail but filed to Spam.
- Missing inbox placementMail is accepted but users cannot find it in Primary, Promotions, or obvious junk — including tabs, filters, or silent discard.
- Outlook junk folderOutlook.com / Microsoft 365 recipients see mail in Junk or experience SNDS/blocking symptoms.
- Promotions tabGmail accepts mail but files it to Promotions instead of Primary — often expected for bulk mail, sometimes a surprise for transactional streams.
- Yahoo spam folderYahoo / AOL recipients consistently receive mail in Spam despite acceptance.
Related Toolbox Tools
Related Workflows
- Diagnose authentication failuresTrace SPF/DKIM/DMARC failures to a remediable cause.
- Improve inbox placementDiagnose why accepted mail misses the inbox and remediate reputation, auth, and engagement.
- Recover from Gmail spamExit Gmail Spam using Postmaster signals, authentication fixes, and controlled volume.
- Recover from Outlook junkRemediate Microsoft junking and throttling using SNDS, authentication, and list quality.